This policy is written to protect the teacher and the class participants. Teachers depend on class fees to pay wages and these fees cover their preparation time and effort. Life happens to class participants and we understand that things come up that may affect their ability to participate so we want to make sure that this policy is fair and reasonable.
Registration and payment reserves your seat in the class. We encourage early registration to ensure that the class takes place and that you are able to get a seat in the class. Registration is taken on a first come first serve basis.
If your cancellation is more than 7 days before the class start you will receive a 100% refund with your choice of a store credit or cash refund.
If you cancel less than 7 days but more than 48 hours before the class you will receive a refund of 50% and can choose between a store credit or a cash refund.
If you cancel within 48 hours of the class taking place or do not show up, your registration is non-refundable. This ensures our teachers are compensated for their time.
We encourage you to find a replacement for your seat. Registrations are transferrable upon agreement of both parties (participants & teacher).
We reserve the right to cancel a class if registration falls below 3 participants. We encourage you to register for a class with a friend or two to help with ensuring the class takes place! If the class is cancelled, the participant can choose to keep a class credit to be used within 4 months or they can be fully refunded.
Once a class starts we do not offer a make-up class for any reason.
We will hold a waitlist for classes that are full.
You will receive a class supply list one week prior to the class if the supplies are not fully included in the registration. Class participants will receive a 15% discount on supplies when purchased at Fly in the Fibre.